Quick answers to the most common questions about our smart home devices.
Quick answers to the most common questions about our smart home devices.
Quick answers to the most common questions about our smart home devices.
Quick answers to the most common questions about our smart home devices.
Quick answers to the most common questions about our smart home devices.
Quick answers to the most common questions about our smart home devices.
Support
Installation Guide
Get your IoT device up and running in just a few minutes.
1. Unbox & Inspect
Check that all accessories are included and the device shows no physical damage before powering on.
2. Power Up
Plug in or install batteries. Wait for the indicator LED to blink, signaling pairing mode.
3. Install the App
Download our Smart Home app from the App Store or Google Play and create a free account.
4. Add Your Device
Tap '+ Add Device', select your product, and follow the guided Wi-Fi pairing process.
5. Place & Test
Mount the device using the included hardware. Run a quick test from the app to confirm everything works.
6. Create Automations
Set scenes, schedules, and routines to make your space truly smart.
Warranty Information
Everything you need to know about your device's coverage.
Up to 5-Years Limited Warranty
All Avera products are backed by a manufacturer warranty for your peace of mind up to 2 or 5 years depending on the product
Free Replacement
If a defect is confirmed within the warranty period, we'll replace your device at no cost.
Easy Claims
Submit a claim through the Support form or email support@avera-iot.com with your order ID and a short description, or contact the authorized retailer where you purchased the product.
What's Not Covered
Accidental damage, unauthorized modifications, water damage on non-waterproof models, and normal wear & tear.